1. Exchange Service
Each order is entitled to one (1) exchange within 30 days from the date of purchase.
2. Condition of Items for Exchange
Items submitted for exchange must meet all of the following conditions:
- Be in brand new, unused condition
- Be in perfect resalable condition with no signs of use
- Retain all original tags, labels, hang tags, packaging, and accessories intact
- Have no odor, stains, marks, or any kind of damage caused by use or mishandling
3. Exchange Procedure
All exchange requests must be submitted to our customer service team in advance for approval.
Items must be returned and will only be processed after inspection and approval by our staff.
If the returned item does not meet the above conditions, we reserve the right to reject the exchange and return the item to the customer (at customer’s expense).
4. Return (Refund) – Administrative Fee & Charges
If a customer ultimately requests a refund instead of an exchange, an administrative fee of 25% of the order subtotal will be charged, capped at HK$300.
- Shipping fees already paid are non-refundable.
- For orders that originally qualified for free shipping, the actual shipping cost will be deducted from the refund amount on a cost-recovery basis.
- Refund amount = Original order amount – Admin fee (25%, capped at HK$300) – actual shipping cost (if applicable)
5. Special Notes
- For hygiene reasons, swimwear (including swimsuits, bikinis, competition suits, jammers, etc.) that has been worn or tried on cannot be accepted for exchange or return under any circumstances.
- Requests due to change of mind, wrong size selection, or expectation mismatch are subject to the above conditions.
We appreciate your understanding and cooperation. Please feel free to contact our customer service team if you have any questions.
最後更新日期：2026年2月
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